DSN RMTS Solution Options

• DSN RMTS, Hosted and Administered by DSN - Diversified Services Network will administer and run the RMTS. Employees will answer samples via the Web Response Site. DSN will prepare monthly/quarterly reports as needed. Level of QA and other services vary based on client's need.
  
  
• DSN RMTS, Hosted by DSN, Administered by Client - The client's RMTS Administrators will use the DSN RMTS Desktop client which accesses the DSN RMTS database via a secure internet connection (no VPN needed). All standard reports are available as well as the Customizable reports. Employees will answer samples via the Web Response Site. Client has access to real-time reports and data.
  

For both options, DSN will setup the Matrix and Universe for the various RMS Groups. Diversified Services Network offers training including train the trainer meetings with customized training documentation.

We are committed to providing quality service in a timely manner and have a quick response time for technical assistance.

Diversified Services Network uses Microsoft Windows Azure to host the DSN RMTS Database, Website, and E-mail Generator program. This provides better security, stability, and a 99.9% SLA. DSN IT supports, maintains, and upgrades the application while Microsoft IT supports and maintains the servers and infrastructure.

DSN RMTS Web Response Site Compatibility:

• Internet Explorer 8+
• Microsoft Edge/Chromium
• Google Chrome
• Firefox
• Safari
• Apple Mobile Devices
• Android Mobile Devices

DSN RMTS Security:

• DSN's RMTS Azure Environment is SOC TSP, ISO 27001:2013, and PCI DSS 3.2.1 compliant.
• DSN RMTS(c) websites are encrypted using 256bit encryption with 2048bit signing.
• Sample Response site uses 32 character random hexadecimal key that must match up with each sample and period id.
• Sample Response form links cannot be used for anything other than answering that specific sample.

DSN RMTS Web Response Site Screenshots